Welcome to our frequently asked questions page. View answers to the questions below by clicking the respective boxes.
Can I download my purchases again at a later time?
If you choose to create an account during the checkout process, all of your purchases are stored on your Available Downloads page and can be downloaded again in the future, if needed. Temporary download links are displayed immediately after a purchase, and an automated email including download links is sent, as well.
How do I create an account?
Accounts can be created during the checkout process. If you would like to create an account before making a purchase, you can do so on the My Account page.
Can I print my sheet music purchases?
Yes. All of our sheet music comes in PDF format and may be printed for personal use.
Do I need any special software to view my sheet music and ebook purchases?
Our sheet music comes in PDF format. Many computers and devices are already able to open PDF files. Here's a test PDF to see if your device already works. If not, you'll need to install the free Adobe Reader. Note that they often have an optional offer for a free McAfee Security Scan that is selected by default on their page. If you do not want this scan, be sure to un-select it before clicking "Install Now" on their webpage.
What do I do if I don't receive the auto-email after my purchase?
Once a purchase is made, you'll be automatically redirected to your download links. You should also receive an email containing these download links. Sometimes email gets caught up in SPAM filters. We employ a professional email service and have nearly a 100% success rate with email delivery. If you created an account with us, your download links are stored on your Available Downloads page. If you have any issues, please contact us. We're here to help.
What can I do if I've forgotten my password?
You can reset your password on your My Account page. This will send an automated email with a reset link. Sometimes, automated email gets caught up in SPAM filters or other filters the email provider puts in place. If you don't receive your email, please email us at firstname.lastname@example.org so that we can send a reset link manually.
There's a lot of content on the site. How do I know where to start?
We've developed a free learning guide that's setup in numbered order. All of the lessons and sheets in this guide are free.
If you need additional support, please contact Customer Support at email@example.com.