Welcome to our frequently asked questions page. View answers to the questions below by clicking the respective boxes.
Can I download my purchases again at a later time?
If you choose to create an account during the checkout process, all of your purchases are stored on your Available Downloads page and can be downloaded again in the future, if needed. Temporary download links are displayed immediately after a purchase, and an automated email including download links is sent, as well.
How do I create an account?
Accounts can be created during the checkout process. On the checkout page, select “create an account” and enter the username and password you would like to use.
Can I print my sheet music purchases?
Yes. All of our sheet music comes in PDF format and may be printed for personal use.
Do I need any special software to view my sheet music and ebook purchases?
Our sheet music is delivered in PDF format. Many computers and devices are already able to open PDF files. Here’s a test PDF to see if your device already works. If not, you’ll need to install the free Adobe Reader. Note that they often have an optional offer for a free McAfee Security Scan that is selected by default on their page. If you do not want this scan, be sure to un-select it before clicking “Install Now” on their webpage.
What do I do if I don't receive the auto-email after my purchase?
Once a purchase is made, you’ll be automatically redirected to your download links. You should also receive an email containing these download links. Sometimes email gets caught up in SPAM filters. We employ a professional email service and have nearly a 100% success rate with email delivery. If you created an account with us, your download links are stored on your Available Downloads page. If you have any issues, please contact us. We’re here to help.
What can I do if I've forgotten my password?
You can reset your password on your My Account page. This will send an automated email with a reset link. Sometimes, automated email gets caught up in SPAM filters or other filters the email provider puts in place. If you don’t receive your email, please email us at support@onlinedrummer.com so that we can send a reset link manually.
Trouble Printing?
- The Sheet Music is Cut-off When Printing
On your printer’s options menu, select “fit,” “shrink to fit,” or similar (varies according to printer software). This will ensure that the sheet music prints within your printer’s printable margins and paper size. - Sheet Music Prints with Strange Symbols Rather than What’s Shown on Screen
This sometimes happens when opening with and printing from a web browser. To solve the problem, open the sheet music with the free Adobe Reader and print from there.
Do you take song requests for sheet music?
Unfortunately, we are unable to take requests for specific songs. We add new sheet music regularly, so check back often to view the latest additions.
If you need additional support, please contact Customer Support at support@onlinedrummer.com.
